The Trump administration is warning of dire consequences if it cannot reverse the tax agency's recent staffing exodus.

Dozens of customer service employees were let go just as Metrolinx came under fire over a contractor’s use of AI to respond ...

A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

Texting a password recovery link to a customer presents the risk of someone else taking over the account. Researchers found ...

EE and BT experienced issues on Thursday with phone users across the UK unable to make or receive calls - and the outage also ...

Spokeo reports reverse phone lookup tools help identify unknown callers, verify identities, and monitor digital footprints ...

The analyst firm expects virtual assistants to handle more complex customer inquiries. As a result, humans will provide more back-office support.

More UK retailers are switching from paper to digital receipts, but what are the benefits and challenges, and what are the ...

The Administration announced 24/7 access to the My online portal starting in mid-July as part of a broader customer service ...

Prime-One began serving customers in January 2025, and Baciu said the network has been built to about 1,500 homes in Saline ...

“Wi-Fi is available on this flight,” the flight attendant announced on a recent trip I took from New York City to St. Louis.

If you are struggling to make calls via the EE or Vodafone networks you are not alone. It appears that thousands of UK ...