Explore more than 1,000 real-life examples of how organizations are embracing Microsoft’s proven AI capabilities to drive ...

Retailers have a problem: average customer acquisition costs reached $226.38 in 2024—up 7% from the year prior—as digital ...

AI is affecting virtually every aspect of every company. The customer experience is no exception. Innovative, forward-thinking brand strategists and CX experts are seizing the opportunity to rethink ...

Even though Potbelly's recent run-up is priced in, the stock still offers long-term value. Read why I rate PBPB a Buy now.

Zeta's AI-driven identity graph reaches 245M U.S. consumers, boosting ARPU and cash flow. Click here to read an analysis of ...

This blog shares 14 proven tactics to help brands drive loyalty, increase repeat purchases, and grow customer value.

Launch dates don’t build customer loyalty—outcomes do. Here's why CX leaders are shifting from velocity to impact.

In 2023, NASA’s Voyager 1 and Voyager 2 spacecraft delivered groundbreaking data that expanded our understanding of the solar system’s outermost edge,a region scientists call the "cosmic ...

They’re becoming embedded engines of customer data within delivery and activation platforms — powering everything from personalized messaging to customer journey orchestration.

Un-capped Stung by customer losses, Comcast says all its new plans have unlimited data No data caps: "Four simple national Internet tiers that include unlimited data." ...