As the tech stack grows, so does the risk of complexity without clarity. To avoid chasing trends, leaders must focus on ...

Everyone still claims to value customer service, but as the average CEO tenure has shortened, executives have become more focused on delivering quick returns to shareholders and investors.

Con Edison asks entire NYC customer base to conserve energy as heat wave worsens The company said it is also reducing voltage in certain neighborhoods to maintain reliability.

Hyatt cut 30% of US customer service staff, affecting ~300 roles amid industry shift to AI automation for cost savings.

OpenAI open sourced a new Customer Service Agent framework — learn more about its growing enterprise strategy Carl Franzen @carlfranzen June 18, 2025 3:30 PM ...

Despite this shift in perspective, some high-profile companies are still moving forward with plans to lay off thousands of customer service workers and replace them with generative AI technologies.

An entrance to the Smithsonian Metro Station will be closed with service frequency across all lines will remain mostly standard for a Saturday ...