A penny for the thoughts of our thankless call center workers. Long have they had to endure indignant customers fuming at them for problems beyond their control. Now they must suffer accusations that ...

It's not just you. Work has gotten harder over the past few decades. A CEO offers advice on how to make your job more ...

One of the most counterintuitive lessons in business is that sometimes the best way to deal with difficult clients is not to ...

Ritual apologies after data breaches only go so far. We need better laws to stop these incidents happening at all.

Press Release Distributed by ABNewswire.com To view the original version on ABNewswire visit: Unity-Connect Unveils Guide to Mastering Real-World Customer Service Scenarios for Enhanced Client ...

Sir Jon Cunliffe's review of the water sector is comprehensive, clear-eyed, and about as radical as allowed by terms of ...

Inside the real-world headaches, maintenance procedures, and wins of Variable Refrigerant Flow (VRF)/ technology.

A video showing an unnamed man eating KFC fried chicken inside ISKCON's pure veg restaurant has gone viral. Rapper Badshah expressed his anger over the clip on his social media.

Clubcard members have vented their frustration online, revealing just how angry they are with Tesco's decision to scrap ... had to buy on line and now charging 55p a can no longer on the multi deal.

Former Bute Park manager Dr Julia Sas has accused Cardiff council of constructive dismissal after a controversy involving the ...