Heavy emphasis on documentation—The ISO 9000 certification process relies heavily on documentation of internal operating procedures in many areas, and as Meyer stated, “many say ISO’s ...

Proof that the premier process management program in American business has crossed over into mainstream consciousness is that a rock band in Northern Kentucky calls itself 6 Sigma. Even those who ...

Companies obtain certification under the ISO 9000 standards to demonstrate that their quality management program complies with the ISO 9001 standard. The now-obsolete ISO 9002 standard applied to ...