Pre-decided actions that guide teams in crisis — or "intelligent defaults" — reduce friction, speed up decisions, and help ...

"We have to do the right things to bring that trophy home." Bissouma had predicted after the second leg that Daniel Levy would be singing along with the players on the plane home. "I was excited ...

If you want to persuade someone to change their behavior, start by talking their language and linking your concerns with theirs.

The way people express emotions while helping others can influence whether their assistance is welcomed, resented, or reciprocated, according to new research.