Holiday returns have always been part of the retail industry’s story, but the increase in e-commerce has changed the game significantly. As such, retailers need to come up with ways to manage ...

Internet and catalog sales have a higher percentage of returns than do sales through standard distribution channels. More than half of the survey respondents request feedback from customers on their ...

Returns are devastating retailers. In 2024, it was estimated that returns amounted to over $685 billion in lost revenue in the U.S. alone. That’s not just a logistics problem; it’s a significant ...

As we all know, the COVID pandemic has accelerated the consumer shift to making purchases online, resulting in 44% e-commerce growth in 2020 — this represents 21.3% of total retail sales ...

To give consumers the return experience they want, retailers should make sure they train store associates to handle returns, and have enough of them to avoid losing sales in the process. In-store ...

According to a report from the National Retail Federation, for every $1 billion in sales, the average retailer incurs $145 million in merchandise returns. The rate is daunting, but it’s not all ...

Here are three quick tips that can be implemented now to help retailers create a streamlined and convenient returns process. Create convenience – After the holidays, shoppers do not want to spend a ...

Distribution Process Management. Managing your distribution process begins well before you choose your selling options and, in most cases, should start before you even make your product.

The rapid growth of e-commerce continues to create new challenges for retailers as they plan distribution strategies. One of those challenges is managing the high volume of returns. One in three ...

FRANKLIN, Mass., June 19, 2025 /PRNewswire/ -- Barrett Distribution Centers has partnered with Two Boxes, a reverse logistics technology platform, to deliver an intelligent, more flexible returns ...