In the latest trading session, Salesforce.com (CRM) closed at $267.22, marking a +1.38% move from the previous day. This move outpaced the S&P 500's daily gain of 0.78%. Elsewhere, the Dow gained 1.14 ...

As artificial intelligence becomes more and more mainstream, companies are aggressively using AI for retail operations. From the stockroom to the storefront, AI for retail is no longer a futuristic bu ...

We look at where a customer data platform sits alongside other technologies that offer features to boost customer experience ...

Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

Marc Benioff says Salesforce AI handles customer conversations with 93% accuracy, even with big companies like Disney.

Marketing leaders shared how their brands are leveraging AI to enhance consumer connections during BI's CMO Insider breakfast at Cannes Lions.

Decagon, a startup providing customer service solutions powered by artificial intelligence, said on Monday it had raised $131 million in a funding round that valued it at $1.5 billion.

The Lakers aren't the first franchise that Mark Walter and his associates have bought. Here's a brief look at his history of sports team acquisitions.

When it comes to using agentic AI for travel, I'm a tough sell. So Salesforce set me up with Engine, an early Agentforce adoper - and a travel services company. What could go wrong? But Engine's ...

Google’s Threat Intelligence Group says a vishing threat called UNC6040 has been targeting Salesforce applications with a fake data loader.

23andMe has a path to a higher purchase price than the $256 million offered by biotech giant Regeneron after the genetic-testing company’s former chief executive pushed a bankruptcy court to ...