The global CRM firm suggests this emerging technology handles routine queries, allowing human workers to focus on complex, ...

Salesforce reached 1 million AI-powered customer conversations, showcasing breakthroughs in enterprise automation, AI empathy, and next-generation customer service.

Administer and Extend Salesforce Field Service exam is a valuable certification for professionals looking to validate their ...

Additionally, it has enjoyed good customer retention throughout its cloud transition and is experiencing solid annual contract value growth. However, Pegasystems has displayed inconsistencies on the ...

We look at where a customer data platform sits alongside other technologies that offer features to boost customer experience ...

While it seems like every industry will be affected in some way by agents, for the first time, the scale of a business is not ...

BABA expands Alibaba Cloud's global partner base, fueling AI adoption and revenue growth amid fierce tech competition.

Hear from leaders at Nextdoor, CapitalG, and Premise on the Going Public Stage at TechCrunch Disrupt, from October 27-29 in ...

Industries like manufacturing and logistics are deploying AI in hopes of saving time and boosting retention among frontline employees.

Slack launches comprehensive AI features including enterprise search and writing assistance as Salesforce challenges Microsoft's workplace AI dominance while blocking rival access to platform data.

• Automatic Scaling: Cloud platforms can automatically handle increases in user demand. For example, during tax filing season ...

The city is using a tool with artificial intelligence to respond to more than 40 percent of its nonemergency interactions — ...