The global CRM firm suggests this emerging technology handles routine queries, allowing human workers to focus on complex, ...

Salesforce reached 1 million AI-powered customer conversations, showcasing breakthroughs in enterprise automation, AI empathy, and next-generation customer service.

Administer and Extend Salesforce Field Service exam is a valuable certification for professionals looking to validate their ...

Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

We look at where a customer data platform sits alongside other technologies that offer features to boost customer experience ...

Marc Benioff has made Salesforce 'Customer Zero' in exemplifying the Digital Labor concept. Here's how it's working in ...

While it seems like every industry will be affected in some way by agents, for the first time, the scale of a business is not ...

Finova, the UK’s leading cloud-based mortgage and savings software provider, is pleased to announce the appointment of Ray ...

Hear from leaders at Nextdoor, CapitalG, and Premise on the Going Public Stage at TechCrunch Disrupt, from October 27-29 in ...

AI for Good Global Summit, Salesforce CEO, Marc Benioff shared his thoughts on AI and his belief that the rise of AI isn’t ...

Salesforce launched Agentforce on Help in October 2024 to set the standard for world-class, agentic service. This AI-powered assistant supports customers directly on the Salesforce Help site, ...

Finova, the UK’s leading cloud-based mortgage and savings software provider, is pleased to announce the appointment of Ray Barry as Customer Success Director.