Automation. Automation refers to the use of machines to automate routine tasks that would otherwise be executed by humans. It involves configuring a set of rules and triggers to initiate actions.

According to a new study by Replicant and Demand Metric, 95% of contact center leaders have either already adopted, are implementing, or plan to use automation within the next year. This figure ...

The proposal, introduced on June 28 by Rep. David Valadao, R-Calif., would require the VA “to report on expanding the use of certain automation tools in the Department of Veterans Affairs.” ...

Microsoft has announced a new AI-powered feature called "computer use" for its Copilot Studio platform that allows agents to directly interact with Web sites and desktop applications using ...

HOBOKEN, N.J., June 17, 2025--NiCE (Nasdaq: NICE) today announced the launch of CXone Mpower Agents, a groundbreaking innovation that enables fully automated, AI agents to be created and deployed ...

Use automation tools to align with recipients’ time zones, ensuring your message lands when they’re most receptive. The Don’ts Of Automated Sales Outreach.

Microsoft Announces 'Computer Use' Automation in Copilot Studio. By Chris Paoli; 04/18/25; Microsoft has introduced a new AI-powered feature called "Computer Use" for its Copilot Studio platform that ...