Arlington County's 911 call center uses AI to handle non-emergency calls, reducing dispatcher workload by 16,000 calls in the ...

When you call a 1-800 number, you’ll often end up speaking to someone in the Philippines. Call centers are a huge part of the country’s economy, employing more than a million people. In recent years, ...

According to reports, Microsoft says it not only saved money, but increased employee and customer satisfaction as well with its AI call centers.

A Central Kentucky call center will soon be managed by a new company, and is not closing or laying off its employees.

A 911 dispatch center in Virginia turns to artificial intelligence to direct callers to non-emergency resources, allowing dispatchers to focus on emergency calls.

VitalPBX Call Center Solution How VitalPBX Helps Call Centers Cut Costs, Scale Fast, and Improve Customer Service in 2025 Our self-hosted Call Center PBX plan is more than a product—it’s a ...

As the tech stack grows, so does the risk of complexity without clarity. To avoid chasing trends, leaders must focus on ...

The state’s 911 tech management authority is deploying a new tool from Motorola Solutions that could ease burdens for call takers and dispatchers. It could also help agencies deal with hiring woes.

Investing.com -- Microsoft (NASDAQ: MSFT) saved more than $500 million in its call centers last year by using artificial intelligence, Bloomberg News reported on Wednesday.

Bronx Borough President Vanessa L. Gibson and the New York City Department of Veterans' Services celebrated the opening of ...

Data centers have a surprising ally: The communities they call home 70% of Americans are comfortable with a data center within just a few miles from their home. Americans may resist power plants ...

Volaris moved its customer service to primarily digital channels, including messaging platforms and social media. Eighty-five percent of Volaris digital customer interactions are handled immediately ...