As the tech stack grows, so does the risk of complexity without clarity. To avoid chasing trends, leaders must focus on ...

Voice has always held power to move, to rally and to lead. Now, with AI, that power can be scaled more widely across systems, ...

CommScope, a global leader in network connectivity, announced a strategic alliance with DvSum to develop a new technology solution, ServAssure® NXT AI platform powered by DvSum.

The company's ServAssure NXT network monitoring solution has added new capabilities based on DvSum’s AI-based analytics ...

The Columbus Recreation and Parks Department will be opening five cooling centers June 24, two days after an NWS extreme heat watch begins.

President Trump has not talked about eliminating FEMA as the emergency response agency helps with recovery efforts from the Texas floods.

The state’s 911 tech management authority is deploying a new tool from Motorola Solutions that could ease burdens for call takers and dispatchers. It could also help agencies deal with hiring woes.

The governor's office announced that the state would use emergency powers to seize land in the Everglades to create an immigrant detention center.

VitalPBX Call Center Solution How VitalPBX Helps Call Centers Cut Costs, Scale Fast, and Improve Customer Service in 2025 Our self-hosted Call Center PBX plan is more than a product—it’s a ...

According to reports, Microsoft says it not only saved money, but increased employee and customer satisfaction as well with its AI call centers.

Treasury Secretary Scott Bessent says he "will go where the president thinks" he's "best suited" to serve, as calls grow for the Fed's Jerome Powell to resign.

The County of Monterey is calling for volunteers to help operate temporary evacuation centers set up in libraries during emergencies.