In all, the global call center industry is poised for a dramatic shift in the coming years, and the world will be on the line to hear about the results.

To stay relevant, marketers must evolve from mere content creators to AI facilitators, curating autonomous tools that can ...

Berlin-based Synthflow is targeting customer call centers with its conversational AI voice agents, and says it already has over 1,000 clients.

The Bucks are about to sign center Myles Turner from the Indiana Pacers. Here are the basics on the new man in the middle.

Hayes and the Lakers have agreed to a one-year deal to return to Los Angeles. Free agent center Jaxson Hayes has agreed on a one-year deal to return to the Los Angeles Lakers, sources tell ESPN.

AI is driving a new wave of CCaaS market growth. NICE, Genesys and Amazon Connect lead the seat count — but the game is ...

Immigration and Customs Enforcement agents entered UCLA Ronald Reagan Medical Center in Westwood Tuesday afternoon to seek emergency care for a detainee, drawing a crowd of protesters concerned ...

Agent Mode is available in the latest Android Studio Narwhal Feature Drop Canary release for all users, with business tier subscribers getting access “in the coming days.

Volaris moved its customer service to primarily digital channels, including messaging platforms and social media. Eighty-five percent of Volaris digital customer interactions are handled immediately ...

Cliff Omoruyi, former Rutgers center, joining Toronto Raptors as free agent The former Rutgers and Alabama center is an interesting test case, an old-school rim protector in a positionless game.

The governor's office announced that the state would use emergency powers to seize land in the Everglades to create an immigrant detention center.