A vendor should not be able to simply declare an “emergency” anytime it wants, thereby removing any SLA commitment. The reason a 99.9% SLA is not 100% is precisely to account for unexpected ...

In today’s highly competitive business world, only the focused survive. Successful companies focus on what they do best; in other words, their core competencies. “Businesses need to evaluate their ...

More high-tech vendors are entering the market, making it harder for wealth management firms to keep a long-term relationship with third parties.