Using realistic testing environments enables organizations to build the confidence needed to deploy agents safely and ...

The analyst firm expects virtual assistants to handle more complex customer inquiries. As a result, humans will provide more back-office support.

SMBs are offering richer, more seamless customer experiences—all thanks to AI-powered virtual assistants.

From flawed data to legal fallout, hallucinations are a growing risk in AI-powered support. This guide shows how to reduce the damage.

CDK expands Fixed Ops Suite to all dealers, offering AI tools to improve service efficiency, CSI, and customer engagement.

By Richard NUNEKPEKU &Harold Kwabena FEARON In furtherance of its commitment to regulate virtual assets, the Bank of Ghana ...

The retailer delayed the launch of Alexa.com, a web-based version of its AI assistant, internal documents show. Amazon has ...

At only 600 square feet, Samantha Ebenhoeh‘s Oldies Flower Co. ranks as one of Santa Fe’s smaller businesses, at least in terms of its footprint. The floral and gift shop at 343 W. Manhattan Ave. may ...

In Home Flooring, a company based in Denver, is renowned for its comprehensive services in providing high-quality flooring ...

Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

Modern tools like remote video monitoring and virtual guard services are transforming how stores operate, making safety feel ...