Using realistic testing environments enables organizations to build the confidence needed to deploy agents safely and ...

The analyst firm expects virtual assistants to handle more complex customer inquiries. As a result, humans will provide more back-office support.

Picture this: you’ve just launched a stylish line of home décor on your e-commerce site, and traffic is surging.

Canadian businesses are embracing AI, digital entertainment, and regulatory frameworks to transform customer experiences and ...

While robots haven’t commandeered all of our roles just yet, researchers predict AI may replace 300 million jobs globally by ...

By Richard NUNEKPEKU &Harold Kwabena FEARON In furtherance of its commitment to regulate virtual assets, the Bank of Ghana ...

From flawed data to legal fallout, hallucinations are a growing risk in AI-powered support. This guide shows how to reduce the damage.

CDK expands Fixed Ops Suite to all dealers, offering AI tools to improve service efficiency, CSI, and customer engagement.

In 2024, banking crossed a critical threshold. No longer satisfied with being simply digital and inspired by interactions ...

The retailer delayed the launch of Alexa.com, a web-based version of its AI assistant, internal documents show. Amazon has ...