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AI is transforming the help desk — but human expertise still plays a vital role in delivering responsive, reliable support.

Among the highlights is the new RSA ® Help Desk Live Verify (patent pending), a first-of-its-kind feature that prevents social engineering and technical support scams.

This score calculates overall vulnerability severity from 0 to 10 and is based on the Common Vulnerability Scoring System (CVSS). Attack vector: More severe the more the remote (logically and ...

Wade added that UO officials reached out to the Clery Help Desk, part of the Department of Education’s Campus Safety Help Desk, to confirm the appropriate response to different reporting scenarios.

Solarwinds has released version 12.8.4 of its Web Help Desk software. In it, the manufacturer closes a vulnerability in the actual software – and also plugs some critical security gaps in ...

The America PAC plans to launch a help desk inquiry on its website, as more Pennsylvanians report getting the $100 check without signing the petition.

A security oversight by SolarWinds developers in August allowing remote access to sensitive credentials within its Web Help Desk (WHD) product has found active exploitations in the wild. According ...

The US Cybersecurity and Infrastructure Security Agency (CISA) has issued an alert regarding a critical security vulnerability in SolarWinds Web Help Desk (WHD) software that is being actively ...

Attacks are currently underway on Solarwinds' Web Help Desk customer support software. Security updates are available for download.

This flaw resides in Web Help Desk, a web-based IT service management software that streamlines and automates help desk ticketing, asset management, and IT service management processes.