Engaged employees deliver better customer service. Companies in the top 25% of employee engagement have 10% higher customer ...

The COPC certification is awarded to organizations that achieve outstanding performance in customer operations. This ...

To provide solutions and world class customer service by ensuring our retailers are supported in the over 5,000 communities we serve.

In what is said to mark the debut of the world’s first telco-delivered, network-embedded secure access service edge (SASE) offering designed specifically for businesses of all sizes, Swisscom ...

Hyatt cut 30% of US customer service staff, affecting ~300 roles amid industry shift to AI automation for cost savings.