From a failed assassination attempt to a bitter public breakup, the billionaire bromance delivered a huge election win — ...

A penny for the thoughts of our thankless call center workers. Long have they had to endure indignant customers fuming at them for problems beyond their control. Now they must suffer accusations that ...

he grand opening for Angry Chickz in Elk Grove has arrived, and locals have the chance to win giveaways while they have a meal.

Verizon (VZ) had a rough start to 2025 — many customers made the harsh decision to cut ties with the company after it implemented a series of price increases. In Verizon’s first-quarter ...

According to the American Customer Satisfaction Index, Chick-fil-A was voted the highest in customer satisfaction for the 11th consecutive year.

On July 8, U.S. District Judge Robert Lasnik made an important ruling permitting millions of people to form a class action settlement that alleges Amazon uses Alexa to record owners' conversations.

It takes approximately three to five hours to buy a car at a dealership. Realistically, you have to block out half of your day.

After Gov. Murphy and top lawmakers decided $100 million must be cut from the State Health Benefits Program, union leaders argued hospitals, doctors should get paid less.

Southwest Airlines made some controversial updates to its free bags policy in May and loyal customers are finding out the hard way.

The sudden closure of Visage a Visage Salon in Lancaster has left customers seeking answers about unused gift cards and wondering what legal options are available under Pennsylvania law.

Can it help to understand how an agent responds to angry customers? How does it handle multiple languages? What happens when customers use slang?

I never heard about the flat tires, dead batteries, hornet-filled mailboxes, rabid dogs, black ice, drifted snowbanks, angry customers, or rude and menacing drivers; she never complained about the ...