A college degree is a great asset when looking for a work at home job, and statistics show that people with higher level ...

Skipping the call queue and getting hold of a real person fast can be quick and easy if you know the right phrases to feed ...

Mexico border, was released from detention after a federal judge ordered authorities to provide an interpreter.

The city is using a tool with artificial intelligence to respond to more than 40 percent of its nonemergency interactions — ...

Soon, many patients might initiate contact with the health system not by speaking with a call center worker or receptionist, but with AI.

Arlington County's 911 call center uses AI to handle non-emergency calls, reducing dispatcher workload by 16,000 calls in the first quarter compared to last year.

Reddit is full of raw, unfiltered feedback from call center workers. The message? It’s not the tech that’s broken. It’s the ...

Data centers have a surprising ally: The communities they call home 70% of Americans are comfortable with a data center within just a few miles from their home.

CLEVELAND, Ohio— The company that owns a Middleburg Heights call center agreed to pay $85,000 to settle accusations that it fired a Black woman by falsely claiming she cursed during a call.

Berlin-based Synthflow is targeting customer call centers with its conversational AI voice agents, and says it already has over 1,000 clients.

The Language Matters Language Call Center has been so successful in the city of Warsaw that it’s looking to expand out into the county and into other towns.

The Language Matters Language Call Center has been so successful in the city of Warsaw that it’s looking to expand out into the county and into other towns.