Additionally, it has enjoyed good customer retention throughout its cloud transition and is experiencing solid annual contract value growth. However, Pegasystems has displayed inconsistencies on the ...

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We look at where a customer data platform sits alongside other technologies that offer features to boost customer experience ...

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The best CRM software for small businesses combines affordability, scalability, and customer management. These are ZDNET's favorite solutions in 2025.

The company also offers services, which is typical of software companies and consists of education and training, as well as support, and does not contribute to HubSpot’s economic moat.

A customer relationship management, or CRM, platform is an application that enables companies to store information about customers in one place. Salespeople use the data in a CRM to inform their ...

At Bounteous, Customer Relationship Management is a True Team Effort Like a team of rowers, Senior Director of Loyalty and CRM Rachel Dorfman and her peers work in tandem to help the company’s ...