We look at where a customer data platform sits alongside other technologies that offer features to boost customer experience ...

The Model Context Protocol (MCP) provides a modern, semantically rich way for AI to interact with enterprise systems.

Respect is a two-way street. In business, mutual respect isn’t about always agreeing or playing nice. It’s about honesty, ...

Contact center-as-a-service vendors must define the role, value, and contributions they aim to deliver in the AI era.

Discover actionable strategies for brand differentiation that foster customer trust and build strong, lasting relationships.

I’m back from the International Conference on Machine Learning in Vancouver, one of the biggest annual meetups for artificial ...

An account manager is an employee who is responsible for the daily management of a customer's account with a business. Read on to learn about their skills and benefits.

Conga's CCO Chris Bishop answered a series of questions that included how B2B businesses can optimize revenue operations.