We look at where a customer data platform sits alongside other technologies that offer features to boost customer experience ...

Various measures to create a good impression of the company include acknowledging a customer’s complaint, showing empathy, explaining how the matter will be resolved and being prompt in actions to ...

Explore the future of AI with context engineering, a breakthrough approach to smarter, more efficient large language models.

The Model Context Protocol (MCP) provides a modern, semantically rich way for AI to interact with enterprise systems.

Gaining a better understanding of how romantic relationships develop over time is key to helping couples maintain a ...

Its usability for nontechnical users makes GenAI truly transformative. It enhances efficiency without replacing humans, especially in regulated sectors like banking.

Contact center-as-a-service vendors must define the role, value, and contributions they aim to deliver in the AI era.

Firms that are the most successful financially are ones that match their team structures to the environmental context over time. The results reported are unique because time, different contexts, and ...

Unfortunately, many quality-management programs and efforts to enhance competitiveness take a rather limited view of potential customer involvement in the process. This article first examines familiar ...

Discover actionable strategies for brand differentiation that foster customer trust and build strong, lasting relationships.