Unit4, a leader in enterprise cloud applications for people-centric organizations, has closed the first half of 2025 with ...

Amazon warned that since 2023, nearly two-thirds of these scams have been related to order or account issues, with the scammers often calling, texting, or emailing Amazon customers about a fake order ...

We got our hands on the updated VDOT schedule for road work, construction and maintenance for the week of July 21-25. For ...

We look at where a customer data platform sits alongside other technologies that offer features to boost customer experience ...

This year, the Charlotte, North Carolina-based lender has added capabilities related to fraud claims and card arrivals, in ...

Customer feedback is a powerful tool for business growth, and successful entrepreneurs know how to use it effectively. This ...

At Betsey’s Arcade in West Bradenton, visitors must ring a doorbell and wait to be buzzed in through a locked front entrance, ...

Too many companies collect feedback and stop there. Learn why closing the loop is essential for retention, insights and customer trust. The post Why closing the feedback loop drives better CX outcomes ...

Alan Budman // Shutterstock Crafting connections: A business owner’s guide to finding your customer base There’s a saying among entrepreneurs: “Simple, but not easy.” The blueprint for ...

The Follow-Up Mistake 56 Percent of Small Businesses Make If you’re not using a CRM, you’re holding back your business growth.