We look at where a customer data platform sits alongside other technologies that offer features to boost customer experience ...

Exclusive: Allianz Life said the "majority" of its customers and employees had data stolen in the July cyberattack. The ...

Korean stem cell research company Miracell has introduced the nation’s first generative AI-powered voice consultation system ...

The corporate cash management fintech acquired ATOM to extend treasury management services to its business customers and ...

Industry: As 5G and automation reshape telecom billing, the telecom BSS transformation is helping operators deliver smarter, ...

A story of discipline and prudence Info-Tech Systems CEO Babu Dilip first arrived in Singapore in 2000 with an engineering degree, no job, and a stack of printed resumes. Then, amid the tech downturn ...

As per RBI’s latest annual report, customer grievances saw a marginal increase in FY25, reaching 2.96 lakh complaints, up ...

As the tech stack grows, so does the risk of complexity without clarity. To avoid chasing trends, leaders must focus on ...

RBI Deputy Governor highlights rising customer complaints in banking, emphasizing the need for empathy and improved grievance ...

Reserve Bank Deputy Governor Swaminathan J has rued a "lack of empathy" among bankers, even in the face of rising number of ...