Former EY Director Samit Shankar's 15-year journey in supply chain optimisation has positioned him at the forefront of ...

We look at where a customer data platform sits alongside other technologies that offer features to boost customer experience ...

Rocket CRM, a customer relationship management platform designed for modern teams, has expanded its system architecture with ...

Crash Override, the first Engineering Relationship Management (ERM) platform, today announced its $28 million seed round led by GV (Google Ventures) and SYN Ventures, with participation from ...

The customer, the company and the staff. A cliché yes, but the team has got to be rowing in the same direction. Alignment between Sales and Ops isn’t a soft skill. It’s a business advantage.

WordPress.com owner Automattic has added another communication-focused startup to its lineup: relationship-management app Clay.

Does your customer service suffer when things get busy? Is your dispatch team constantly playing catch-up? When dispatching is aligned with customer service, everything changes. The right tech shows ...

Is your dispatching team in alignment with your technicians? Do your front-line employees provide service that creates loyal customers—or are they just moving through calls? When the summer rush hits, ...

Bringing yourself in alignment with your boss can help improve the relationship dramatically. You will want to supplement that by subsequent observation and conversations on issues like differing ...

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored service to customers.

ServiceNow Inc. today introduced a new customer relationship management platform and two tools that will make it easier for customers to use artificial intelligence agents. The software maker ...

A longitudinal, relationship-based case management approach significantly reduced health care costs and improved quality of life for Medicaid enrollees with complex needs over 1 year.