When AI becomes the customer, what happens to your CX strategy?For decades, brands relied on four channels: websites, apps, call centers, and physical locations.But a fifth channel is emerging-one ...

The Growth Dilemma is about how to manage relationships between customer segments. As brands grow and attract new customers, ...

We look at where a customer data platform sits alongside other technologies that offer features to boost customer experience ...

Crash Override, the first Engineering Relationship Management (ERM) platform, today announced its $28 million seed round led by GV (Google Ventures) and SYN Ventures, with participation from ...

Best real estate CRM: Our top 9 picks to stay organized & top-of-mind, nurture leads, integrate with your other tools & scale your business.

In the dynamic world of business, Customer Relationship Management (CRM) software has become an indispensable tool for companies aiming to streamline their customer interactions, sales processes, and ...

WordPress.com owner Automattic has added another communication-focused startup to its lineup: relationship-management app Clay.

WordPress publisher Automattic has acquired relationship management startup Clay for an undisclosed amount, the companies announced on Thursday.

The Customer Relationship Management Conference (CRMC) 2025 will take place from June 4–6, 2025, at the Hilton Chicago. The event gathers retail and consumer-facing brands to share strategies in ...

Sirion Recognized as a Customers’ Choice in 2025 Gartner® Voice of the Customer for Contract Life Cycle Management Report for Third Consecutive Year ...

The best CRM software for small businesses combines affordability, scalability, and customer management. These are ZDNET's favorite solutions in 2025.