Rocket CRM, a U.S.-based provider of customer relationship management software, has officially launched its enhanced CRM ...

Looking ahead, the future of marketing is undeniably data-driven and consumer-centric. Personalisation, marketing automation, ...

The best CRM software for small businesses combines affordability, scalability, and customer management. These are ZDNET's favorite solutions in 2025.

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM. We find out how.

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored service to customers.

ServiceNow Inc. today introduced a new customer relationship management platform and two tools that will make it easier for customers to use artificial intelligence agents. The software maker ...

At Bounteous, Customer Relationship Management is a True Team Effort Like a team of rowers, Senior Director of Loyalty and CRM Rachel Dorfman and her peers work in tandem to help the company’s ...

Discover how AI in customer relationship management is revolutionizing business operations, enhancing predictive analytics, and transforming customer engagement with AI-powered CRM solutions.

In the contemporary business landscape, where the customer is the heart of every business strategy, the need for a well-built CRM system transcends mere customer data management. It enables ...

CRM (Customer Relationship Management) refers to the strategies, practices, and systems that organizations use to manage and improve interactions with their customers. It includes processes such as ...

TheCustomer Relationship Management Industry Report 2024 - Integrable, Easy-to-use CRM Solutions with AI and Data Analytics Enable Personalized Customer Experiences - ResearchAndMarkets.com ...