We look at where a customer data platform sits alongside other technologies that offer features to boost customer experience ...

Rocket CRM, a customer relationship management platform designed for modern teams, has expanded its system architecture with ...

Crash Override, the first Engineering Relationship Management (ERM) platform, today announced its $28 million seed round led by GV (Google Ventures) and SYN Ventures, with participation from ...

The Council and the European Parliament reached a political agreement today on an updated crisis management and deposit insurance framework for banks in the EU.

The customer, the company and the staff. A cliché yes, but the team has got to be rowing in the same direction. Alignment between Sales and Ops isn’t a soft skill. It’s a business advantage.

Whether you’re experimenting with open-source tools like the Customer Service Agent demo or scaling agents into critical workflows, this session promises a grounded look at what’s working ...

WordPress.com owner Automattic has added another communication-focused startup to its lineup: relationship-management app Clay.

Yellanki has introduced an integrated framework where customer movement and inventory management are considered to be interrelated components of a unified operational strategy.

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored service to customers.

ServiceNow Inc. today introduced a new customer relationship management platform and two tools that will make it easier for customers to use artificial intelligence agents. The software maker ...

A longitudinal, relationship-based case management approach significantly reduced health care costs and improved quality of life for Medicaid enrollees with complex needs over 1 year.