We look at where a customer data platform sits alongside other technologies that offer features to boost customer experience ...

Sirion, a global leader in AI-native contract lifecycle management (CLM), today announced that it has been recognized as a Customers' Choice in the 2025 Gartner® Voice of the Customer for Contract ...

Icertis Named a Customer’s Choice Vendor in 2025 Gartner Peer Insights™ Voice of the Customer for Contract Life Cycle Management Report 93% of Customers Recommend Icertis Contract Intelligence ...

Sirion Recognized as a Customers’ Choice in 2025 Gartner® Voice of the Customer for Contract Life Cycle Management Report for Third Consecutive Year Sirion is the only CLM vendor to be ...

ServiceNow Inc. today introduced a new customer relationship management platform and two tools that will make it easier for customers to use artificial intelligence agents. The software maker ...

At Bounteous, Customer Relationship Management is a True Team Effort Like a team of rowers, Senior Director of Loyalty and CRM Rachel Dorfman and her peers work in tandem to help the company’s ...

Abstract: Customer Relationship Management (CRM) systems have come a long way in their evolutionary life cycle. From being used as a mere Rolodex of customer information, they have transformed ...

Customer Relationship Management Process What is Customer Relationship Management (CRM)? Customer relationship management is a process that brings together various strategies, technologies, and ...

Small businesses face many challenges when managing customer relationships, often due to limited resources and budget constraints. Without the means to invest in advanced customer relationship ...

Explore the process and stages involved in Customer Relationship Management (CRM) to effectively manage customer interactions and enhance customer satisfaction.

That’s right, the earliest examples of customer relationship management didn’t contain email marketing features - and the concept of the best cloud CRM was many years away.