Engaged employees deliver better customer service. Companies in the top 25% of employee engagement have 10% higher customer ...

To build the right impact and loyalty in customer relationships, this means that businesses need to strike the right balance ...

Artificial intelligence chatbots are everywhere these days, from smartphone apps and customer service portals to online search engines. But what happens when these handy tools overestimate their own ...

Picture this: you’ve just launched a stylish line of home décor on your e-commerce site, and traffic is surging.

The Microsoft co-founder’s stint in customer service was a publicity stunt, but also a good reminder to leaders to spend more ...

Zhang is the CEO and co-founder of Decagon, a San Francisco-based startup that offers an automated customer-support service ...

A penny for the thoughts of our thankless call center workers. Long have they had to endure indignant customers fuming at them for problems beyond their control. Now they must suffer accusations that ...

While robots haven’t commandeered all of our roles just yet, researchers predict AI may replace 300 million jobs globally by ...

From flawed data to legal fallout, hallucinations are a growing risk in AI-powered support. This guide shows how to reduce the damage.

Recently, Verizon CEO Sowmyanarayan Sampath sent an email to customers. At first, it seems like the kind of generic corporate communication that big companies send from time to time. You know, the ...

A study reveals that people exhibiting customer courtesy boost self-esteem and performance among workers, improving overall service.

In the construction industry, how well does your team do in the realm of customer service? Discover how to provide good client relationships at any level.