Shopify’s systems make it easy to build and manage your e-commerce store -- even if you’ve never built a website before.

What''s the new trend across the globe? It''s artificial intelligence. It has become the ultimate game-changer, affecting ...

For organizations looking to integrate AI-powered voice assistants, some key questions must be answered to ensure success.

Cigna aims to improve customer relations while keeping a close eye on the bottom line. If it works, other insurers may be ...

As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

Artificial Intelligence (AI) is transforming industries worldwide, and customer service is no exception. However, in Rwanda, AI-generated responses often fall short, leaving customers with vague and ...

A poll of 2,000 adults has found the most common complaints about customer service - and it turns out many people avoid ...

AI agents will rapidly become the next customer-service support system for brands - mainly because the technology has the ability to teach the platform how best to support customers. And that will ...

AS businesses continue to adapt to an ever-evolving digital landscape, customer experience (CX) is anticipated to play a key ...