Artificial intelligence is helping banks and credit unions reduce friction points in their customer experiences and more, per ...

Businesses across the U.S. are embracing AI and automation to power faster, more personal, and more efficient customer service experiences, quietly, but profoundly.

The era of the AI assistant is not a distant vision; it is already unfolding before our eyes. In the next 6 to 18 months, the ...

Gates isn't the only tech titan who's gone hands-on. According to Inc., Uber UBER +0.62% Get Free Report CEO Dara ...

Security flaws in Airportr, a door-to-door luggage checking service used by 10 airlines, let hackers access user data and ...

Explore more than 1,000 real-life examples of how organizations are embracing Microsoft’s proven AI capabilities to drive ...

AI is affecting virtually every aspect of every company. The customer experience is no exception. Innovative, forward-thinking brand strategists and CX experts are seizing the opportunity to rethink ...

Engaged employees deliver better customer service. Companies in the top 25% of employee engagement have 10% higher customer ...