Artificial intelligence is helping banks and credit unions reduce friction points in their customer experiences and more, per ...

Businesses across the U.S. are embracing AI and automation to power faster, more personal, and more efficient customer service experiences, quietly, but profoundly.

The era of the AI assistant is not a distant vision; it is already unfolding before our eyes. In the next 6 to 18 months, the ...

Gates isn't the only tech titan who's gone hands-on. According to Inc., Uber UBER +0.62% Get Free Report CEO Dara ...

With everything from slime-stained carpets to half-eaten food, people are testing Costco’s famously generous return policy ...

Security flaws in Airportr, a door-to-door luggage checking service used by 10 airlines, let hackers access user data and ...

Explore more than 1,000 real-life examples of how organizations are embracing Microsoft’s proven AI capabilities to drive ...

AI is affecting virtually every aspect of every company. The customer experience is no exception. Innovative, forward-thinking brand strategists and CX experts are seizing the opportunity to rethink ...

Some people waited up to two hours in the baking hot sun only to be greeted with sub-par food and “chaotic” service.

Artificial intelligence chatbots are everywhere these days, from smartphone apps and customer service portals to online search engines. But what happens when these handy tools overestimate their own ...

Macca’s responds to viral clip of ‘filthy’ store After sharing a rant about the state of her local store, a McDonald’s customer didn’t get the response she was hoping for.

Get powerful, Salesman And Black Male Customer Walking At The Parking Lot While Looking At Different Car Brands pre-shot video to fit your next project or storyboard.