Silverback AI Chatbot has announced the rollout of its AI Agents feature, a new capability designed to help businesses move ...

Salesforce reached 1 million AI-powered customer conversations, showcasing breakthroughs in enterprise automation, AI empathy, and next-generation customer service.

A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

Robin Washington, chief operating and financial officer at Salesforce, talks agentic AI and offers career advice.

AI-driven conversation intelligence is transforming how businesses interact with customers and unlocking new insights, boosting efficiency, and generating competitive advantages previously unavailable ...

Technology overhaul, staffing upgrades at the local level and program tweaks aim to improve service for 23,000 farmers.

Salesforce has had over one million AI agent-customer conversations. The company launched AI agents on its Salesforce Help site in October 2024, a full-screen experience that makes getting support ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

Hyatt Hotels is the latest hotel giant to engage in massive staff reductions, with the company cutting 30% of its U.S. guest services and support personnel.