Rohit Midha, Executive Director - Enterprise Business, in a recent interview, provided a comprehensive overview of Lenovo ...

Silverback AI Chatbot has announced the rollout of its AI Agents feature, a new capability designed to help businesses move ...

Salesforce reached 1 million AI-powered customer conversations, showcasing breakthroughs in enterprise automation, AI empathy, and next-generation customer service.

Slack launches comprehensive AI features including enterprise search and writing assistance as Salesforce challenges Microsoft's workplace AI dominance while blocking rival access to platform data.

A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

AI-driven conversation intelligence is transforming how businesses interact with customers and unlocking new insights, boosting efficiency, and generating competitive advantages previously unavailable ...

Technology overhaul, staffing upgrades at the local level and program tweaks aim to improve service for 23,000 farmers.

Salesforce has had over one million AI agent-customer conversations. The company launched AI agents on its Salesforce Help site in October 2024, a full-screen experience that makes getting support ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

Everyone still claims to value customer service, but as the average CEO tenure has shortened, executives have become more focused on delivering quick returns to shareholders and investors.