NiCE bolsters its AI platform with conversational and agentic capabilities via a Cognigy deal to take on more customer ...

Cover letters, to send one or not? If you are serious about getting a job, always send a cover letter unless the job posting specifically says no cover letters. The cover letter introduces you to ...

Endless wait times and excessive procedural fuss—it’s all part of a tactic called “sludge.” ...

Hyatt cut 30% of US customer service staff, affecting ~300 roles amid industry shift to AI automation for cost savings.

Before You Ask ChatGPT to Write Your Cover Letter, Read This There are right ways and wrong ways to use generative AI when job hunting. Follow these guidelines to land your dream gig.

By offering transparent tooling and clear implementation examples, OpenAI is pushing agentic systems out of the lab and into everyday use.

It is no surprise that Caribbean Airlines (CAL) is losing money. I write this letter to indicate an experience that I encountered with a CAL desk attendant yesterday.

Design/methodology/approach A content analysis of the frequency and intensity of IM tactic use in 60 resumes and cover letters was completed (Study 1). Next, an experiment was conducted in which IM ...

In this guide, we have listed some of the best cover letter generators that you can use on your job hunt, and impress the target company.

I made five unanswered phone calls, waiting more than one hour each time for someone to answer PPL Electric Utilities’ customer service line.