Discover how brands use conversational AI to enhance empathy, trust, and personalized support without losing the human touch ...

Enter the Customer Service team. These individuals are hired to fix things, at least that is the plan. Instead, the plan is ...

Businesses across the U.S. are embracing AI and automation to power faster, more personal, and more efficient customer service experiences, quietly, but profoundly.

Some people live for chitchat. Others hate it. Service workers have two seconds to figure out which camp a customer is in.

The best car warranty companies in Georgia are Endurance, Toco and American Dream. Compare coverage, local reviews, costs and more.

Hispanic customer upset by joke on Starbucks cup she found offensive A Hispanic woman in Irving says a joke written on her Starbucks cup left her feeling targeted and unwelcome, raising concerns ...

Everyone still claims to value customer service, but as the average CEO tenure has shortened, executives have become more focused on delivering quick returns to shareholders and investors.

A shooting on Friday night in a popular Myrtle Beach restaurant left one person dead. On Saturday, police provided more information on the incident and set bond for the perpetrator.

Have you ever found yourself thinking a server, salesperson or customer service employee was especially attractive, and wondered if that changed the way you felt about the interaction or even the ...

And, to help you set your time machine lever, here’s a chart of how the percentage of federal employees covered by the federal civil service has changed over time. Source: Donald F. Kettle.

CMSWire's Customer Experience Leader of the Year shares how her Five-Star Service program connects team empowerment to measurable CX impact.