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SSA reverses end of check payments, what does it mean for the unbanked?
The Social Security Administration (SSA) has reversed its decision to phase out paper checks, a move that significantly ...
Social Security backs away from plan to eliminate paper checks
The Social Security Administration had planned to eliminate all paper checks by Sept. 30. Now the agency says it will ...
CMSWire2d
The Contact Center Tech That Works — And the Stuff That Doesn’t
As the tech stack grows, so does the risk of complexity without clarity. To avoid chasing trends, leaders must focus on ...
Social Security agrees to customer-service audit after Elizabeth Warren meets with commissioner
The Social Security Administration has come under fire for AI phone glitches, long call times and website outages.
Social Security agency agrees to customer-service audit after Elizabeth Warren meets with commissioner
Sen. Elizabeth Warren, a Massachusetts Democrat, said on Wednesday that she met with SSA Commissioner Frank Bisignano to discuss customer service, staffing levels and the pending elimination of paper ...
The CX Revolution: How Data And AI Are Reshaping Customer Experience
Ultimately, the future of business belongs to those who can master the art and science of customer experience.