As the tech stack grows, so does the risk of complexity without clarity. To avoid chasing trends, leaders must focus on ...

Photo by Win McNamee/Getty Images (WASHINGTON) -- Since the attempted assassination of Donald Trump last year, the Secret Service has streamlined operations, ensured its workforce is up to meeting its ...

Tesla's robotaxi service has reportedly had driving issues since its recent launch, including sudden braking and speeding, videos taken by riders show.

UJET, a leading provider of AI-powered cloud contact center solutions, today released new research that shows mobile-friendly customer experiences (CX) (46%) ...

The Social Security Administration has stopped publishing key customer-service metrics, which will make it more difficult to track whether performance is improving or eroding over time.

By offering transparent tooling and clear implementation examples, OpenAI is pushing agentic systems out of the lab and into everyday use.

The drama offers a case study in how Elon Musk’s team sought to run a critical government agency through misinformation and social media blasts — and how longtime employees responded.

According to a department of public service commission report, NYSEG failed to reach their annual customer performance targets in 2024.

Rochester, N.Y. (WHAM) — RG&E and NYSEG face millions of dollars in penalties for failing to meet customer service standards.