A penny for the thoughts of our thankless call center workers. Long have they had to endure indignant customers fuming at them for problems beyond their control. Now they must suffer accusations that ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

That Dropped Call With Customer Service? It Was on Purpose. Endless wait times and excessive procedural fuss—it’s all part of a tactic called “sludge.” By Chris Colin June 29, 2025 ...

Most retail leaders do not expect their customer service scripts to carry legal consequences. After all, they are meant to be helpful, friendly and on-brand. But beneath that friendly tone, there may ...

Use these customer service scripts to help you systematize the way that you respond to customer inquiries.

Instead, the New Jersey woman found a scam. While bad customer service is one thing, bogus customer service is becoming an increasingly common way for scammers to cash in on unsuspecting consumers.

There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals.

Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days – the agency’s telephone customer service can “suck.” ...

4 Lessons From the Worst and Best Customer Service Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

Use these cold calling scripts and tips to get better outcomes. See our cold calling scripts for templated ideas to improve your cold calling technique.