The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

That Dropped Call With Customer Service? It Was on Purpose. Endless wait times and excessive procedural fuss—it’s all part of a tactic called “sludge.” By Chris Colin June 29, 2025 ...

California Gov. Gavin Newsom sued Fox News on Friday for $787 million, accusing the outlet of defamation in its reporting on a phone call between him and President Trump. Why it matters: Newsom's ...

Most retail leaders do not expect their customer service scripts to carry legal consequences. After all, they are meant to be helpful, friendly and on-brand. But beneath that friendly tone, there may ...

UJET, a leading provider of AI-powered cloud contact center solutions, today released new research that shows mobile-friendly customer experiences (CX) (46%) ...