Everyone still claims to value customer service, but as the average CEO tenure has shortened, executives have become more focused on delivering quick returns to shareholders and investors.

Hyatt cut 30% of US customer service staff, affecting ~300 roles amid industry shift to AI automation for cost savings.

The changes include adding a 'Customer Champion' to field your query until it's resolved, updating you on their progress via your choice of calls, texts, or notifications in the My Verizon app.

By offering transparent tooling and clear implementation examples, OpenAI is pushing agentic systems out of the lab and into everyday use.

Quality customer service a simple way to increase adoption rates and maximize the potential of virtual power plants.

Klarna Reverses AI Customer Service Overhaul Klarna is inviting human workers back to its customer service division after AI takeover last year.

HELSINKI, April 10, 2025 /PRNewswire/ -- UPM Raflatac has set a new labeling industry standard by embedding product footprint data directly into customer quotes. These product footprints, known as ...

I visited 3 NYC Social Security offices and called the 1-800 number to see what it's like to seek customer service after Trump's cuts to the agency.

"The surest way to tame a prisoner is to let him believe he's free" Severance quotes for the woe, frolic, dread, and malice of corporate life ...

USSFCU named a Top Workplace as it celebrates 90 years of service.

--Following its recognition as a Top Workplace in the Bay Area last summer, California Water Service Group has earned the 2025 Top Workplaces USA designation by USA Today and Energage, a leading ...