Achieving personalization has historically been easier said than done, because, overall, it’s been a costly and ...

The supply chain program that considers the customer's needs, not just the efficiencies of the processes needed, e.g., a customer-centric supply chain program, has added value because the customer ...

Program Aired: June 13, 2 p.m. ET Find out how modern customer service solutions can upgrade your business' operations. Donna Kintop, Head of Customer Care at DDC FPO, joins Transport Topics' Seth ...

Customer experience, or CX, has always been not only a focus of much corporate attention but also the differentiating factor of most successful organizations. What has changed in recent years is the ...

Shoppers’ Priorities In addition to knowing about supply and delivery issues in advance, shoppers wanted customer service that is fast (60%), friendly (57%) and available when they need it (53%).

Metro Supply Chain, a trusted provider of flexible, data-driven third-party logistics (3PL) solutions that help organizations ...

A study by DDC Freight Process Outsourcing, a provider of front- and back-office solutions to trucking and logistics firms, recently delved into customer service in the supply chain.

Topics Business Management Resources Why Supply Chain Leaders… Why Supply Chain Leaders Should Care About B2B Customer Service Automation In this webinar, you’ll find out why forward-thinking supply ...

The volatility of COVID-19, weather-related delays, shortages of truck drivers and scarce materials promise to cause supply chain disruptions for the foreseeable future. By accepting the new reality ...

3. Visibility platforms End-to-end, real-time supply chain visibility, collaboration, and exception management are driving forces behind all the steps that lead to customer satisfaction.

Dive Brief: Williams-Sonoma's in-store experience and customer service helped boost comparable sales, executives said on a Q1 2025 earnings call last week. The retailer continues to elevate the ...

In today’s interconnected world, data security is one of the most pressing concerns across industries, particularly within the supply chain. Every stage, from order processing to final delivery, holds ...