If the yapping is truly intolerable, the etiquette experts I interviewed said it’s above-board to step in – particularly if ...

For organizations looking to integrate AI-powered voice assistants, some key questions must be answered to ensure success.

Non-English speaking persons interested in careers in hospitality and customer service can now apply for free classes at Springfield Technical Community College ...

Consumers are changing the way they want to buy. And top brands are leaning into those changes to retool and invigorate the ...

Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and build strong relationships.

In this article, we provide you all the information you need to get through to BT’s customer complaints team via all available means, including telephone, email and social media. Sending a ...

This is a free, impartial service for energy consumers. It will investigate customer complaints and its decision is binding, so EDF would have to pay up if it found in the customer’s favour.

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

The UK tax collector must "take responsibility for its own failings to offer sufficiently effective digital services to customers," according to a committee of MPs which accused HMRC of "deliberately" ...

Visiting a salon is more than just a routine haircut—it’s an experience, a chance to treat yourself to a little pampering and style transformation. But to make the most out of your salon visit, ...

Customer service representatives may provide support over the phone, in person, or through online chat, email, text or social media – basically anywhere their customers are. “The main ...