Some people live for chitchat. Others hate it. Service workers have two seconds to figure out which camp a customer is in.

The Philadelphia Phillies are welcoming Tugger, their second service dog, to the roster while he trains to work with veterans.

In 2021, he published a slim book titled Waiting for Service: An Insider’s Account of Why Customer Service Is Broken + Tips to Avoid Bad Service.

Hyatt cut 30% of US customer service staff, affecting ~300 roles amid industry shift to AI automation for cost savings.

Her search for clarity led her to Navigating AI: A Practical Guide for Public Servants, a four-part training series created by KPMG in Canada’s Skills Development centre, delivered in collaboration ...

By offering transparent tooling and clear implementation examples, OpenAI is pushing agentic systems out of the lab and into everyday use.

Days after Elon Musk-owned X updated its terms to explicitly prohibit AI model training, decentralized social network Mastodon updated its own rules to bar any kind of model training, as well.

A dog training expert, "See Spot Run" founder and head trainer Ruth Crisler, shared some tips with ABC7 for pet owners during National Pet Month.

Strength training also has fat-burning benefits when you're fresh off a workout. "Excess post-exercise oxygen consumption is the process of your body regulating itself back to homeostasis after a ...

The bill aims to ease the tax burden on millions of Americans who rely on tips to make a living. But some fear it may have repercussions.

By focusing on transparency, exceptional service, value beyond price, and responsive adaptation, retailers can navigate tariff challenges while strengthening customer relationships.

Secret Service agents will learn to drive stick shift after GM delivered 10 vehicles to an agency training center. Two have manual transmissions ...