In today’s fast-moving world, great phone customer service is crucial to retaining good customer relationships. Whether a customer calls for a problem, assistance, or an inquiry, the experience they ...

Shopify shares actionable small business tips from expert entrepreneurs, including how to find success in your marketing, customer experience, and sales strategies.

UPS’s CEO says the company is cutting back its shipping for Amazon by 50 percent.

Steven Lawayne Nelson, 37, was convicted for the 2011 killing of Rev. Clint Dobson and put to death on Wednesday.

English Aristocrat Sir Philip Sidney wrote an essay titled “In Defense of Poesy.” In this text, he defends the value of ...

The company, which owns and maintains much of Britain's railways, has issued a new 134-page training manual outlining the ...

The bank’s customer service tool responded: “Please don’t use words like that. I won’t be able to continue our chat if you use this language,” suggesting that it deemed the word “virgin” inappropriate ...

Maybe you’ve dictated a note on your phone, only to spend time editing garbled words. Unlike you or me ... drawing on the assumption that their primary clientele would be customer service providers ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

She also said words to the effect of, "because they are black I'm getting thrown out, I'm a regular!" and "your lot always get away with stuff". The panel found the language used "was racist and ...

Brand loyalty is measured through consumer retention and customer satisfaction surveys. Brand-loyal customers believe a certain brand represents higher quality and better service than competitors.