Zhang is the CEO and co-founder of Decagon, a San Francisco-based startup that offers an automated customer-support service ...

What truly sets a company and individuals apart in the bustling landscape of Philippine business, where competition is fierce ...

Ultimately, the future of business belongs to those who can master the art and science of customer experience.

Zomato CEO Deepinder Goyal reacted to a former employee's X post criticising the platform’s poor customer service.

Sutanjani expressed frustration with Zomato’s customer support, calling it “nearly impossible” to connect with a human representative and criticising the company’s reliance on email communication ...

Weirdly, many of the customer-service and dealership workers I spoke with seemed ... Another had endured Kafkaesque tech support from Sonos. The stories kept coming: gym-quitting labyrinths, Airbnb ...

As the global financial services industry is accelerating the adoption of AI (artificial intelligence) technology, Abdullah ...

We spoke to Verizon's consumer group CEO about how he sees Google Gemini revolutionizing customer service quality.

Global Platform Expands Its Services With New Office in Costa Rica, 50% Staff Increase in Support Resources and Strategic Leadership Team Appointment ...

Klaviyo has unveiled Klaviyo Service, a new AI-driven support platform giving all brands access to personalised shopping agents and real-time customer data.The announcement:Klaviyo, the only CRM built ...

Lone Wolf Exteriors, a respected company in the Dallas-Fort Worth region, is broadening its services to the Austin metro area ...