Another strategy to start building loyalty is to target first-time customers by providing an outstanding experience as soon ...

Exceptional customer service can make or break a brand, and in today's fast-paced world, large language models (LLMs) are dramatically transforming how businesses approach customer support.

Zhang is the CEO and co-founder of Decagon, a San Francisco-based startup that offers an automated customer-support service ...

Customer support personnel depend on proper planning and policy initiatives to effectively support the various aspects of business related to customer service goals and guidelines. Representing ...

If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of ...

Augmented reality (AR) is enhancing customer service in various ways. This includes bolstering personalization for customers, assisting technology companies in guiding non-technicians through ...

When you purchase through links on our site, we may earn an affiliate commission. Here’s how it works. Valve is currently the not-so-proud holder of an 'F' rating from the Better Business Bureau ...

It's often difficult to reach an actual person when contacting the customer support services at big companies. But chat and other hacks can help a Tesla customer get help and report a problem ...

"We strongly caution against relying solely on emerging AI technologies without mandating live customer service support," the groups said. The FCC's Notice of Inquiry on customer service was ...

Netflix confirmed the company discontinued Twitter customer-service support as of that date. Users have continued to tweet @Netflixhelps in recent weeks, even though the account is no longer ...

Indeed, Southwest reported a $446 million profit in the third quarter, thanks in part to $763 million in government support. “They should have more customer service representatives on standby to ...