Dozens of customer service employees were let go just as Metrolinx came under fire over a contractor’s use of AI to respond ...

The Trump administration is warning of dire consequences if it cannot reverse the tax agency's recent staffing exodus.

In the past, a complaint to the Consumer Financial Protection Bureau often prodded banks and other companies to do the right ...

Think twice before clicking that email from Amazon. The company has sent out emails to hundreds of millions of customers ...

The information also explains how this would apply for different currencies. The guidance page states: "If you use your debit ...

Gov. Tina Kotek has asked the agency's new director for a review and plan by Sept. 21 Andrew Stolfi took the helm on June 23 ...

EE and BT experienced issues on Thursday with phone users across the UK unable to make or receive calls - and the outage also ...

The analyst firm expects virtual assistants to handle more complex customer inquiries. As a result, humans will provide more back-office support.

A Southwest Ranches man was sentenced to five years in prison after stealing over $100 million from the FCC’s discounted ...

More UK retailers are switching from paper to digital receipts, but what are the benefits and challenges, and what are the ...

HEADING off for some summer sun should be a relaxing break, not a source of bill-shock. But with many major mobile networks ...

Beyond the technology itself, the expectation of always being connected is also driving flier perceptions of in-flight ...